Please call (03) 5222 4955 for an appointment during surgery opening hours.  If the matter is urgent or you require a long consultation, please inform our receptionist.  If you are unable to attend an appointment or you are running late, please ring and tell us.  Please report to reception when you arrive.  Doctors prioritise patient well-being, even if it means running behind schedule – please phone Reception to check waiting times for your GP

For emergency after-hours care please call an ambulance on 000.
Geelong has an urgent care centre open 7 days per week – Priority Primary Care Centre can be contacted on 03 4206 7366. We use the National Home Doctor Service for after-hours medical attention, who can be contacted on 137 425.   

Our Practice has a system in place for the follow-up and review of clinically significant test results. Our practice uses HotDoc for most reminder and review appointments.  For non-urgent results, please book a follow-up appointment with your GP. 

Patients requiring a repeat prescription will need to book an appointment with your doctor.   

Our practice is committed to preventative care.  We use HotDoc to issue you with a reminder notice by SMS or letter offering you preventative services appropriate to your care.  Please let us know if you do not wish to be a part of this system. 

The doctors and nurses at East Geelong Medical Centre perform childhood immunisations, flu vaccinations and travel vaccinations. 

Make an appointment with your GP to discuss your travel plans and get the required vaccinations for your destinations. Please make sure you book your appointment at least a month before you leave to make sure you are covered by the vaccine by the time you leave. 

Your doctor encourages patients with English language difficulties to utilise the Translating & Interpreting Service National by phoning 131 450. Reception can organise this service for you. 

A range of health information is available on the Government Health Translations website here.

The Australian Government also has a Health Direct information website, which you can access here.

Patients 65 years and older who are not eligible for NDIS can book through the Dept of Health and Aged Care’s National Sign Language Program, operated by Deaf Connect.

Patients funded by NDIS will need to book through an interpreting service of their choice.

Please speak to Reception if you require assistance.

If you need to contact your doctor you may leave a message with reception, and the message will be passed on to your doctor.   

An eHealth record is an electronic summary of your health records. You and your healthcare providers can access information such as medications, test results, discharge summaries, allergies, and immunisations online whenever you need it, from wherever you are. In addition, you can view your own healthcare information, enter personal information and keep notes for your own use. 

You can ask your doctor to upload a health summary to your record. 

We welcome your feedback! If you are not satisfied with our service, please contact us.  We take complaints seriously and aim to resolve them quickly and fairly.   

If you remain dissatisfied with our response, you may contact the Health Complaints Commissioner (HCC).  The HCC responds to complaints about health services and the handling of health information in Victoria.  Their service is free, confidential and impartial. 

Please see the details online at www.hcc.vic.gov.au or phone 1300 582 113. 

This practice complies with the Privacy Act and has taken all reasonable steps to protect the privacy of the personal information that we hold and to ensure that this information is only available to authorised personnel.  A full copy of our privacy policy can be accessed by clicking here or is available by request from reception. 

East Geelong Medical Centre has an ongoing commitment to patient safety and quality and has maintained accreditation with Australian General Practice Accreditation Limited (AGPAL). 
Accreditation is the longest established and most widely known process for the external evaluation of healthcare services. The process is implemented to ensure the delivery of safe and high–quality healthcare.  

Patients are provided with the opportunity to enrol with a My Medicare registered medical practice ensuring improved continuity of care and ease of access to Telehealth and Chronic disease services.

MyMedicare Enrolment Eligibility: As per the current Medicare requirements you must have had at least 2 face-to-face visits recorded with the practice you wish to enrol at in the previous 24 months for you to be eligible to enrol.

You can register for MyMedicare from 1 October 2023 and select your preferred GP at your:

• accredited general practice
• Aboriginal Community Controlled Health Service
• Aboriginal Medical Service
• nurse practitioner-led practice with an eligible GP provider
• other non-traditional practice (who meets the healthcare provider registration and eligibility criteria)

Your chosen practice must be registered in MyMedicare before you can start your own patient registration.

There are multiple ways you can register with your chosen practice in MyMedicare:

• Start the registration process in your Medicare Online Account or Express Plus Medicare Mobile app. Check that your practice is registered in MyMedicare before you start. Practice staff will then accept the registration in the MyMedicare system.
• Your practice may start the registration in MyMedicare or you can ask them to do this. This will trigger a registration in your Medicare Online Account or Express Plus Medicare Mobile app, which you can then complete.
• Fill out a registration form and provide it to your practice. By signing the form, you are giving consent to participate in MyMedicare. Practice staff will then complete the registration in the MyMedicare system.